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  • Writer's pictureTeshay Sterread

Examining the Impact of the Landlord-Tenant Board Backlog in Ontario: Insights into Property Management Relevance in Toronto & GTA

Updated: Apr 8

Landlord Tenant board & Property Management

The backlog in landlord-tenant disputes poses significant hurdles for landlords and tenants alike, particularly within residential contexts. It serves as the primary recourse for addressing a myriad of issues ranging from overdue rent to property damages and beyond. For tenants, seeking assistance from the landlord-tenant board is often the only avenue to ensure fair treatment from their landlords. However, navigating the labyrinth of procedures and delays within the system proves challenging for both parties.

Landlords face the frustration of dealing with tenants who fall behind on rent payments or cause damage to their properties, yet find themselves in a prolonged wait for resolution due to the backlog. Meanwhile, tenants, who may be facing financial difficulties or disputes with their landlords, experience added stress and uncertainty as they await a hearing date or decision from the board.

The backlog within the landlord-tenant board system stems from various factors, including resource constraints, procedural complexities, and the sheer volume of cases. This backlog not only prolongs the resolution process but also exacerbates tensions between landlords and tenants and undermines trust in the efficacy of the legal system. 

Understanding the Landlord-Tenant Board Backlog | Property Management in Toronto & GTA

Ontario's Landlord and Tenant Board is the primary authority for resolving disputes between residential landlords and tenants. Its responsibilities include addressing rent increases, evictions, maintenance disputes, and disagreements over security deposits. However, the board has grappled with many cases awaiting resolution in recent years. The Toronto & GTA has seen a considerable increase in the number of investment properties over the years. Having the properties professionally managed reduces chances of dispute and keeps the investment returns coming. Finding a reliable property management service provider to support your investments in Toronto & GTA becomes imperative.

Causes of the Backlog:

Several factors contribute to the backlog at the LTB.

Legislative Changes: 

Changes in legislation, such as the Rental Fairness Act in 2017, have expanded tenants' rights and protections, increasing the board's workload. While these changes are crucial for ensuring fairness, they have also added complexity to the resolution process.

Insufficient Resources: 

The LTB needs to improve its staffing and funding, which has made it difficult to handle the increasing demand for its services effectively. 

Pandemic Impact: 

The COVID-19 pandemic is blamed for worsening the backlog, as operational disruptions and safety concerns forced a shift to virtual hearings. While necessary for public health, this transition presented technological challenges and slowed the adjudication process.

The implications for both landlords and tenants:

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Delayed Resolutions:

Landlords dealing with non-payment of rent or eviction cases and the prolonged wait for their hearings at the LTB can experience financial strain and frustration. 

Housing Insecurity: 

Tenants facing issues like disrepair or illegal rent hikes may endure prolonged periods of uncertainty and live in substandard conditions while awaiting resolution from the LTB.

Legal Costs: 

The prolonged proceedings have caused both landlords and tenants to incur additional legal expenses, adding to the financial burden of seeking resolution through the LTB.

Potential Solutions:

Addressing the backlog at the LTB requires a multifaceted approach:

Increased Funding: 

Providing additional resources to the LTB, including hiring more adjudicators and support staff, can expedite the resolution process and reduce delays.

Streamlined Processes: 

Implementing measures like online dispute resolution platforms and alternative dispute resolution methods could ease the burden on the LTB and facilitate quicker resolutions.

Legislative Review: 

Continuously reviewing and adjusting legislation related to landlord-tenant relations is important, as clearly, not all legislation is beneficial to everyone, and fairness to both parties must be an important factor.


The backlog at the Landlord and Tenant Board in Ontario poses a significant challenge for landlords and tenants. The need for systemic reforms is obvious at this point. There needs to be increased resources, a re-evaluation of addressing the root causes of the backlog, and solutions to enhance efficiency and accessibility. Professional property management ensures that your investment as a property owner is protected and you remain aware of the changes taking place in the real estate market. AllProperty Services is one such avenue to be explored when it comes to hiring a reliable Property Management service.


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